Help
FAQ and support
Quick answers to common questions, and how to reach us.
Contact support
Email support@kliq.app. To help us find your account quickly, include your Account ID from Settings and the link of the page you're asking about.
Logging in
Where do I enter my password?
Kliq doesn't use passwords. Sign in with a link sent to your email, or with Google or Discord.
My login link doesn't arrive or doesn't work
Check your spam folder and try again after a minute. Links expire after 1 hour, so request a new one if yours is older. If you get "Too many emails", wait a little before trying again.
It says there's no account with my email
You probably signed up with another address, or with Google or Discord. Try those, or create an account.
My page
I changed something, but my page looks the same
Click Save in the editor. Changes aren't saved automatically. If it says Saved, reload your page to see the latest version.
My page doesn't open
Check that the switch on Pages says Live, and that the link name is right. If you renamed the page, the old link no longer works.
Can I change my link name?
Yes, on the Details tab. The old link stops working as soon as you save, so update it wherever you've shared it.
Why does a feature say Pro in the editor?
Your plan doesn't include it. You can try most of them in the preview, but they only show on your live page after you upgrade.
Why does my link show an 18+ warning?
Links to 18+ platforms always get one. On other links, you can switch it off in Link settings.
Can I have more than one page?
Free, Starter and Pro include one page. For more, you need Agency.
Domains and analytics
My domain won't verify
DNS can take up to an hour. If it's been longer, go through If it doesn't verify.
Why are some Analytics cards blurred?
They need the Pro plan. On Free and Starter, they show sample data.
Why are there so few referrers?
Most social apps hide where a visit came from. Traffic sources is usually more useful, because it also recognizes the apps themselves.
Plans and account
How do I cancel?
Billing → Manage, which opens Stripe's billing portal. See Cancel or update your details.
Do I need a card for the Free plan?
No, and it's free for as long as you want to use it.
How do I delete my account?
Email support@kliq.app from the address on your account.
Where is my data stored?
In the EU (Frankfurt). The privacy policy has the details.
Something isn't available
It says something is turned off for now
The Kliq team can temporarily pause things like new sign-ups, saving or publishing pages, new custom domains, team invites, upgrades, the billing portal or the API. The message says what's affected, and your live pages keep working, so try again later.
I see "We'll be right back"
Kliq is down for maintenance. The screen says when it's expected back, if that's known.
Report a page
Every public page has a Report link in its footer, where you can choose a reason and send it. Read more in our terms.
Still stuck? Email support@kliq.app.